Expected Delivery Times
Our supply chain is working extremely hard to try and get your orders to you. As a number of you have moved to home working, we have had to adapt our expectations on the couriers that we rely on to get your goods to you.
In some instances, goods that we have marked as next day will possibly be delivered within 48 hours. This is due to the extremely high volumes of goods being shipped by businesses through the UKs courier networks.
Where possible we will ensure that we provide you with online tracking, you can keep track of your delivery using our online tracking facility which can be accessed from the dispatch email we will send or through your online My Account section.
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.
When will customer service be available?
Our Customer Care Team is available weekdays 9am – 5:30pm as normal except for Christmas Day, Boxing Day, New Year's Day and Public Holidays when we are closed
Northern Ireland, Scotland & Wales:
Orders placed after 12pm on Friday 23rd December will be delivered on Wednesday 4th January if you’re having your order delivered to an address in Northern Ireland.
If you’re having your order delivered to an address to remote parts of Scotland or Wales, items may take longer to arrive. For next business day delivery items allow an additional 2 – 3 working days for delivery. For furniture and computing items please allow an additional 5 working days for delivery.
In the event of adverse weather conditions, deliveries may be further delayed
Our Regular delivery times are as follows:
What time/day will my order be delivered?
Products will be delivered by a courier Monday to Friday, between 9:00 am and 6:00pm. Unfortunately you are unable to request a specific delivery time.
After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. You can also check this information in your My Account section.
Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.
Expected next business day arrival day based on time and day order was placed
|Day order placed||Ordered before 5pm||Ordered after 5pm|
What happens if I’m not there when my items are delivered?
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.
If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery.
The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.